City Indigenous Group

City Indigenous Group recognises that satisfaction and high level of workmanship are at the top of our priorities and to achieve this quality management essential to achieve high quality outcomes.

We have created and implemented processes, procedures and policies that enhance and protect clients, deliver quality outcomes, and increase client satisfaction for everyone in the spaces we perform our services.

We view the key performance indicators (KPIs) as a starting point and a minimum requirement from our large number of services provided. Our philosophy is that we represent our customers on a day-to-day basis to improve quality outcomes that exceeds everyone’s expectations.

Our staff carry out inspections on a periodical basis across all areas maintained, which form part of our continuous improvement program that is shared through an electronic portal with our clients.

At City Indigenous Group, innovative and proven technology is used to maintain staff tracking, inspection technology and portals, client communication software and client portal to maintain clear and open outcomes and transparency.

In addition to our internal audits and reporting, our policies, procedures and guidelines are externally audited to provide assurance and effective compliance with all guidelines and requirements.

Service is paramount in our modern society and as such City Indigenous Group has implemented control that meets and exceeds current legislation. Safety and environment policies and procedures are created to maintain clients, visitors, and our staff safe at all times.

City Indigenous Group is Supply Nation certified and we are always looking to engage with other like-minded companies in working towards ‘closing the gap’

With a depth of knowledge and experience working with Indigenous businesses and procurement teams from government and corporate Australia, Supply Nation has shaped the Indigenous business sector and our company is proud of our association with such an organisation.